Shipping Policy
At CBO – Custom Boxes Options, we understand the power of transparency and fairness towards our reputable customers. Therefore, we have a predefined shipping policy for all of the bulk orders. Businesses can have standard, priority, and express shipping based on their requirements.
Our primary goal is to safely ship the order on time. However, the delivery timelines are based on estimations from the design approval phase to production and logistics side.
Order Processing Timelines, We Promise
Before shipping, there exists a channelized process from order placement to fulfillment. Our team ensures that design and final product approvals are obtained from clients before dispatching. However, bulk orders are typically fulfilled within 7 to 14 business days.
Customers reserve the right to file a claim within 3 business days of receiving the orders. For that, there must exist a genuine product printing or sizing issue. For that, proper proof in the form of video or photo evidence is a must.
Shipping Channels and Duration
We have the best-reputed courier companies as our third-party logistics partners. The shipping timelines vary for all the shipping choices. Excellent and fast-paced free international deliveries are our packaging business’s promise.
Shipping Cost and Charges:
The company has a policy of free shipping to operating businesses around the globe. However, the shipping timelines may vary based on order size and customer locations. Businesses get to enjoy an amazing 50% on their first bulk order. Moreover, product clearance charges including customs duties and regional taxes are to be paid by customers.
Our Worldwide Shipping Policy
Global manufacturers and customers admire our responsible international shipping. So, we take immense pride in delivering efficiently worldwide. However, the delivery timelines may be extended due to customs duties and bulk order clearances.
Order Tracking For Customer Convenience
We understand the real value of our customers’ trust in our services. Therefore, upon order dispatching, we assign a tracking ID to the customers linked to our courier partners. Customers can easily use the tracking ID to check the order status through the given link or email.
Order Delays And Client Expectations
We try our best to fulfill and ship box packaging orders in time. However, in certain situations there exist a possibility of order shipment delays:
- The Courier Company’s negligence.
- Weather conditions or natural calamities.
- Technical shipment failures.
- Incorrect shipping address and details from the customer’s side.
- Geopolitical issues and Global Pandemic
Shipment Rules for Damaged or Lost Orders
To get a reprint or refund upon verification, customers can email us at support@customboxesoptions.com. However, this needs to be done within 14 days of receiving the order. Customers need to inform us about the issue within 3 business days of receiving the order, with proof in the form of a photo or videos.
In case of the physical product, verification is to be paid by the customers. If the defect is from our side, the return shipping may be reimbursed or credited.
Contact Us
Our support team is always available to address any of the order shipment-related queries. Customers can visit customboxesoptions.com and place their order and requirements. We ensure to deliver the orders as fast and securely as our clients expect.